A virtual phone system provides businesses with all the calling features of traditional desk phones without clunky hardware. It also comes with business tools that improve team collaboration and communication.
Choose a provider with a robust support team that’s available around the clock. Dialpad, for instance, offers live chat and email support for its customers.
Cost-effectiveness
When you’re starting a new business, there are many expenses to consider, including office supplies, software packages, website domains, and advertising campaigns. Adding a virtual phone system can be one of the most cost-effective solutions for small businesses. It allows your team to stay connected regardless of their location, and it’s a great option for companies that rely heavily on communication.
Most virtual business phone systems work by using VoIP technology to facilitate calls over the internet, which eliminates the need for desk phones or hardware. Some even allow you to use your mobile phone to answer calls, and they can be easily added or removed without the need for an IT technician.
Another advantage of virtual phone services is that they provide an additional layer of privacy for employees. Using a dedicated business number prevents callers from seeing your personal cell phone numbers and helps you maintain a healthy work/life balance. Plus, it reduces the amount of robocalls your employees receive on their personal devices.
Flexibility
The best virtual business phone service allows employees to connect anywhere, on any device. This way, they can work from home, on the road, or even on a beautiful beach halfway around the world, while still being able to meet customer needs. This flexibility also helps reduce the number of robocalls a company receives, and it can increase productivity.
Most virtual systems don’t require any hardware, and most follow a monthly pricing model that’s much more startup-friendly than traditional business phone plans. They offer a variety of standard and customizable features, including virtual receptionists, team messaging capabilities, online faxing, and integrations with popular apps like Salesforce and Zendesk.
In addition, most virtual business phone services feature add-ons for monitoring call activity and usage. These add-ons are perfect for businesses that require an extra level of security, such as medical offices, law firms, and financial companies. They can help them keep track of incoming calls and prevent employee misuse or abuse.
Convenience
Whether employees are in the office, on their way to meet clients or at home or the beach halfway across the world, a virtual business phone system gives them the freedom to work from anywhere. The cloud-based technology lets them use a desktop computer, laptop, tablet or mobile device to receive calls and manage other communications. It also enables them to access a wide range of other collaboration and quality control tools, including video calls, text messaging and online faxing.
Many online PBX providers offer features to enhance productivity, such as CRM integrations that help businesses streamline internal communication and improve customer service. This helps businesses save time by eliminating the need for manual data entry and bridging disparate systems.
Another valuable feature of a virtual business phone service is its ability to provide a call center solution. This allows businesses to track performance, such as the number of calls received and handled in a day or during a holiday season. This allows managers to make informed decisions that impact company growth and profitability.
Branding
Business owners often face a quandary about how to handle their business calls. Do they use their personal cell phone, tying them to a single device, or do they get a dedicated business line, which can be costly and restrictive? One option that meets the needs of a business while remaining cost-effective and convenient is a virtual business phone system. These systems, also known as cloud telephony, connect callers to a central number that can be shared among employees. They offer many other benefits, including branded calling, hold music and a vanity number. Some providers even offer a free trial of their services! This is a great way to test out the functionality of a business phone system before making a commitment.
Companies that offer virtual business phone systems include CloudPhone, MightyCall and Callture.
